- Will the customer get personal attention?
Customers can expect personal attention and quality customer service.
- What type of product does Designer Memories provide?
Customers can expect a quality product produced professionally with explicit attention to detail.
- Why type of analog video tapes can Designer Memories transfer to DVD?
We can transfer video from VHS, Digital 8 and small camcorder tapes.
- Will you take care of my video tapes?
We will treat all videos with excellent care and return them 2nd day Air unless the customer specified differently. Customers can deliver their video to Deigner Memories any way they see fit.
- I have some video clips on my computer already, can I send those?
If a customer sends us their own digital video we prefer it be in .mpg format. Files can be sent via regular mail or e-mailed to videomail@designermemories.com. Keep in mind. Larger .mpg files may not fit email limitations. Please include your order number in the subject line of yoru email
- Will Designer Memories take care of my valuable photos?
If a customer sends us their photos, we will provide excellent professional care. We know how important those memories are. All photos are kept in a fireproof safe when not in use. They will be returned via 2nd Day Air unless the customer specifies differently.
- Can I scan in my own photos and send them to you?
Photos may be scanned by customer prior to sending if they prefer. Keep in mind that Designer Memories scans in every photo in high quality and resolution. Scanning your own photos may not guarantee you the best quality image transfer. Scanned photos can be sent on 3.5 floppy disk or CD via regular mail, or via email to photomail@designermemories.com. Please include your order number in the Subject line of your email.
- Why won't my CD Catalog/Digital Photo Album Play on my computer?
To view a CD catalog or Digital Photo Album, the customer's computer must operate with Windows 98 or better.
- Am I able to watch your DVDs on my computer?
To view a DVD the customer's computer must have a DVD-ROM drive. Our DVDs also play on any commercial DVD player.
- Why do some images seem too bright or a little shaky?
DVD picture, quality and speed vary between DVD players. Slower DVD-Rom drives on your computer may cause the image on the screen to waiver slightly.
A note on the differences between CD's and DVD's.
CDs hold 700 Megabytes (MB) of information. Customers more commonly use CDs for storing scanned photos into Digital Photo Albums and low sized video clips. Businesses use CDs for our CD Catalogs, Real Estate Guides, or Advertising. CDs run on a CD-Rom drive and most DVDs purchased after 2001.
DVDs hold 4.7 Gigabytes of information. Customers can use DVDs for a wide variety of mediums. One DVD can hold over an hour of transferred video from a VHS tape. A wide variety of video footage can be stored on a DVD including home videos, recruiting film, etc. DVDs can play on any home DVD player and most DVD-Rom Drives installed in today's computers.
